Welcome to Abilene CHAMPions
Hospitality & Destination Training!

Register for Course

There are over 44 lectures and 3.5 hours of content to empower you as an employee with enhanced customer service skills and knowledge of the city of Abilene. These lectures help you develop skills that are beneficial both personally and professionally – furthermore they provide you with resourses and materials about Abilene and the surrounding area.

By taking this course, it will help you to make each guest’s experience truly unique by fulfilling Abilene brand promise with great service. Not only that, this course can increase visitor spending and repeat customers by enhancing the visitor experience with original and unique customer service and knowledge of the great things to see and do in Abilene and the surrounding area.

Overview:

  • Customer Service and Destination training
  • Training for front line personnel and mangement to ensure a top down approach to quality service
  • Mystery Shopper and online customer survey program to track success
  • Recognition for both the participating businesses and the individual participants
  • Ongoing training opportunities including city tours, resource updates and e-alerts with news on current event and new attractions, restaurants, shops and other develops

Course Requirments:

  • Review Modules
  • Complete all quizes
  • Complete final test and submit answers
  • Continue Review and update information about Abilene to improve customer service